Evewash Mobile Digital Laundry
Client Information
Evewash Laundry
Professional Laundry & Linen Care Service
customer study case
This case study highlights our work for a confidential client under a strict NDA. To illustrate the project clearly, a representative Pelangi Laundry persona complete with its service concept and operational approach was developed to demonstrate the final outcome.
Solo, Indonesia
Professional Laundry & Linen Care Service
Project Timeline
2024
Deliverables
- • Web Application – Laundry Business Platform
- • Mobile Application – Customer & Courier Web App
- • Custom Icons & Illustrations
What We Do
Web Application Development
EveWash Mobile is Evetech’s streamlined mobile solution designed to simplify and modernize the daily operations of EveWash Laundry. Built for a single‑location workflow, the app enables staff to manage orders, track washing progress, and coordinate pickups and deliveries through an intuitive, easy‑to‑use interface. With real‑time visibility and a clean, efficient user experience, EveWash Mobile helps EveWash operate with greater accuracy, consistency, and speed, supporting the business as it continues to grow.
Objective
EveWash Mobile was built to streamline EveWash’s daily operations by digitizing order intake, wash tracking, and delivery coordination. The app aims to improve service accuracy and speed, provide real‑time visibility for management, and create a scalable foundation that supports future operational improvements.
Challange
Key challenges included fragmented manual processes that caused order errors and delays, poor coordination between staff and couriers, and the need to onboard non‑technical staff quickly. Intermittent connectivity in some service areas also required the app to remain reliable offline.
Solution
We delivered a task‑oriented mobile interface that minimizes manual input, integrated notifications and routing for staff and couriers, and automated status tracking (picked, washing, ready, delivered). Onboarding was accelerated with in‑app micro‑tutorials and offline support, while a real‑time management dashboard enabled KPI monitoring and daily reporting to improve accuracy, consistency, and operational efficiency. ✔ Browse Services & Price List Our staff at Evewash will inspect the clothing to ensure they are in good condition. ✔ Order & Delivery The washing process is carried out using one machine per customer, where we pay attention to the use of detergent, temperature, and the fragrance used. ✔ Tracking Status Packaging done by Evewash uses transparent plastic and is labeled to facilitate garment management.
Result
After launching EveWash Mobile, on‑site operations improved notably: order input errors dropped by 40% and average processing time per order decreased by 30%, increasing daily throughput. Pickup and delivery coordination improved with on‑time deliveries up 25%, and manual confirmation calls fell sharply. User adoption exceeded 70% active customers within 3 months, average app rating reached 4.6/5, and repeat orders rose 20%, indicating higher satisfaction and loyalty. Staff reported reduced administrative burden and faster onboarding thanks to in‑app tutorials, allowing the team to focus more on service quality.
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